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Store Policies

Store Policies

HOW DO I CARE FOR MY JEWELRY?

 

Our beautiful jewelry is made to be loved and worn every day.  Please note that our pieces are made with the intention of lasting forever with proper care.  During activities that are hard on the hands such as gardening, going to the gym, dish washing, or moving heavy objects we recommend removing them prior.

 

When jewelry gets dirty, one can simply use a tooth brush with mild soap and scrub gently. Rinse under warm water to wash the suds.  From a distance of ten inches, use a blow-dryer on low heat to remove the moisture.  A final pat with a soft towel to fully dry is all that’s needed. 

 

 

WHAT IS THE USUAL PRODUCTION TIME?

 

All of our items are handcrafted and made to order. Please allow approximately 2-4 weeks for all products to be handmade just for you. Our in-stock items usually ship within 3-5 business days.  Kindly let us know of any time constraints, especially during the holiday season, and we will do our best to accommodate you.

 

DOMESTIC SHIPPING

Your beautiful pieces will be shipped out with our complementary ground service (UPS) with a direct signature required.  We do offer UPS 2 day ($30 additional) and UPS Overnight service ($50 additional) as options during your checkout process. You will receive a confirmation email once you have checked out and we have received payment.  Production will start upon confirmation of payment on the same business day.  When your beautiful piece is finished and is on its way to you a second confirmation email will be sent with tracking information.  

 

RETURNS & EXCHANGES

Due to the nature of the handmade business, we cannot accept returns.  While we are confident that you will be satisfied with your purchase, all sales are final.  If you are hesitant and have any questions, please contact us prior to placing an order.  

 

I DON’T KNOW MY SIZE?

Feel free to contact us via email and we can send a complementary ring sizer (domestic U.S. only) before your order is placed to confirm appropriate sizing.  We recommend that you confirm appropriate sizing for our rings and any other customized pieces prior to placing your online order.

 

TERMS AND CONDITIONS

Sirciam cannot guarantee that colors represented on the website will exactly match the jewelry you receive.  Since all pieces are handmade and come from raw materials, please anticipate minor variations in color and texture.  Rest assured that the piece you will receive will be uniquely yours!

 

BESPOKE AND CUSTOM

 

Our made-from-scratch custom orders are accepted on a case-by-case basis during the months of April-July due to the constraints of our production schedule. Please do enquire outside of these typical time-frames if there are openings. 

Pricing is usually split into two parts.  The first being the labor related rates for an original wax carving ($800 USD and up) and the second being materials ($1000 USD and up) and not limited to gold, diamonds, colored gemstones, lapidary, gold casting, ring sizing, assembling, stone setting and gold finishing. 

Lead time for our custom orders is usually 8 weeks to 12 weeks and we require 70% deposit to get started and balance due when the order is finished and ready to ship. 

Please do note, every custom piece is an original artwork and although we will take-into-account all of the customer notes and requests, once the piece is put into production only during the early stages the wax phase, usually weeks 1-2 minor changes can be requested.  

Minor changes would be classified as ring sizing, necklace length, diamond placement, and in some cases center stone selection.  All structural changes are considered major changes and whether they can be accommodated will be at the discretion of Sirciam. 

Due to the delicate nature of diamonds and gemstones, we don’t work with customer supplied materials.